Privacy Policy

1 Introduction

Welcome to Aaj Laundry ("we", "our", or "us"). We respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and safeguard your details when you book a laundry or dry cleaning pickup through our website or via WhatsApp.

2 Information We Collect

When you use our services or submit a booking form, we may collect the following details:

• Contact Information: Full Name, Mobile / WhatsApp Number.
• Address & Location: Doorstep pickup and delivery address, landmark, and locality.
• Order Preferences: Chosen services (Wash & Fold, Dry Cleaning, Steam Ironing, etc.), preferred date, and time slots.
• Special Garment Instructions: Any specific fabric wash instructions or stain notes provided by you.

3 How We Use Your Information

Your information is used strictly for fulfilling your laundry orders, including:

• Scheduling and dispatching pickup and delivery riders to your doorstep.
• Sending booking confirmations, order receipts, and live status updates on WhatsApp.
• Responding to customer support queries, service feedback, and billing inquiries.

4 Data Protection & No-Spam Guarantee

We value your trust. We do NOT sell, rent, or trade your personal information or phone numbers to third-party telemarketers or advertisers. Your details are accessible solely by authorized Aaj Laundry staff for order fulfillment purposes.

5 Payment Security

Aaj Laundry supports digital UPI payments (Google Pay, PhonePe, Paytm), Cash on Delivery, and online bank transfers. We do not store any debit/credit card numbers or bank passwords on our servers.

6 Contact Us

If you have any questions or concerns about this Privacy Policy, feel free to contact us: