Terms and Conditions

1. APPLICATION

By using our service, you agree to be bound by the following terms and conditions, which may change from time to time without notice.

2. PAYMENT TERMS

All quoted price are subject to change without notice all invoices must be paid on collection of garments or as otherwise directed by us

and we reserve the right to retain your payment in full once it is received. Service tax, as applicable, would be added to the final bill value.

3. PICK-UP & DELIVERY OF GARMENTS

Pick-up and delivery will be our top priorities. We will try to honor the times that you have specified for the pick-up and delivery. however,

Due to certain restrictions and delays, we shall not be liable for delays. Kindly fill out the laundry slip and hand it over to the laundry boy.

We are not responsible for the laundry left with an unauthorized person. Unless an itemized list is sent with the laundry,. our count must be

accepted. In the event that garments are not collected within thirty (30) days, we reserve the right to dispose of them as we see fit.

shall not be held liable for any loss that you may suffer in such an event.

4. SAFE CLEANING GUARANTEE

We offer a safe cleaning guarantee. This means we will process every garment we accept safely. This does not mean we will remove every

stain from every garment. If it is our professional opinion that stain removal will be unsafe, or will compromise our safe cleaning guarantee,

Stain removal efforts will continue.

5.DAMAGE

We exercise utmost care in cleaning and processing garments entrusted to us and use processes which, in our opinion, are best suited

to the nature and conditions of each individual garment. Nevertheless, we cannot assume responsibility for inherent weaknesses or defects

in materials ( such as sun fading on curtains), which may result in tears or the development of small holes in fabric that are not readily

apparent prior to processing. In dry-cleaning and laundering, we can not guarantee against color loss, color bleeding, embroidery color beads,

buttons, pasting damage, or any kind of wear and tear and shrinkage, or against damage to weak and tender fabrics. Our liability with respect

to any damage caused by us shall not exceed ten ( 10 ) times our charge for cleaning that garment, regardless of brand or condition

with an upper limit of Rs 2000. The compensation can only be redeemed for free service from AAJ Laundry.

6. LOSS OF GARMENTS

We take the utmost care in processing garments received to avoid misplacement or loss of items. However, there may be instances when items get

misplaced or lost. Our liability with respect to any lost item shall not exceed ten ( 10 ) times our charge for cleaning that garment, regardless of brand or condition

with an upper limit of Rs 2000. The compensation can only be redeemed for free service from AAJ Laundry.

7. PERSONAL ITEMS

Please check all of your garments for money, jewelry, or other valuables prior to depositing them with us. if we find any valuables in your

garments, we will make every effort to return them to you but we cannot be held liable for the loss of any such articles that are forwarded

to us.

8.RE CLEANING

We inspect every garment before returning it to you to ensure that it meets our strict quality measures. It should be noted, however, that

we may not be able to remove all stains safely from your garments but we will make every attempt to remove stains without causing damage to your

garment.

9. COUNTING OF GARMENTS

Please count all the garments during pickup and get them mentioned on this slip. We recount the clothes at our processing center, and if there

is any mismatch. It will be communicated to you. During delivery, It is advisable to count all the clothes infront of Rider and report any

anomaly. No complaint will be entertained if it is reported after the rider has left.

10. PRIVACY

We will use your customer information in the regular course of providing service to you. We respect your privacy and guarantee that any

The information you give us will be held with the utmost care and security and will not be used in ways to which you have not consented.

Providing us with correct and up-to-date personal information allows us to better serve you by (1) contacting you about any issues which

may arise during the handling of your garments. (2) mailing to you special promotional offers on your birthday or anniversary.